CUSTOMER INFORMATION
Everything you need to know about delivery, returns and caring for your furniture.
Each piece of vintage furniture is carefully restored and prepared in my Yorkshire workshop before making its way to its new home.
Below you'll find useful information about delivery, returns and what to expect when purchasing from Classic Lines Designs.
Shipping & Delivery
Specialist Furniture Courier
Your furniture will be delivered by a trusted, fully insured furniture courier within an arranged timeslot. Where possible, delivery is an indoor service and your piece can be placed in a room of your choice and if required can be unpacked.
Delivery Costs
Mainland Britain: £80
Highlands & Islands: Please contact me for a delivery quote before purchasing. If you require a two-person delivery service, please contact me before purchasing as an additional charge may apply.
Carefully Prepared for Delivery
Every piece is carefully wrapped and protected in my Yorkshire workshop before collection, helping to ensure your furniture arrives safely at its new home. Please inspect your piece of furniture upon delivery.
Returns & Cancellations
Ready-to-Buy Furniture
Please check all measurements carefully before ordering to ensure your furniture will fit comfortably in its intended space and through any doorways or access points.
If you purchase one of my ready-to-buy pieces online and change your mind, you have 14 days from receiving your order to let me know that you wish to cancel. You then have a further 14 days to return the furniture.
Unless the item is faulty or damaged, you are responsible for arranging and paying the return delivery costs. Furniture should be returned using a suitable insured furniture courier and must be carefully protected for its return journey.
Once the furniture has been returned, I will arrange your refund in accordance with your statutory rights. This includes the standard delivery cost originally paid. If you chose a more expensive delivery option, only the cost of standard delivery will be refunded.
Bespoke Commissions
Booking Deposits & Payments
Once you've approved your personalised quote, a booking deposit is required to secure your commission and allow work to begin.
My standard booking deposit is 50% of the agreed commission price.
For larger projects, alternative staged payment arrangements may be agreed in advance.
The deposit amount, payment schedule and remaining balance will be clearly confirmed in writing before your commission begins. The final balance is payable upon completion and before delivery.
Commission Cancellations
If you need to cancel your commission, please contact me as soon as possible.
Where cancellation is permitted, any refund will take account of applicable consumer cancellation rights, the stage your commission has reached and any reasonable costs or losses incurred, including furniture purchased specifically for your project and work already undertaken.
Where statutory cancellation rights apply, these will always be honoured. Nothing in these terms affects your statutory rights.
Furniture Sourcing
Where furniture sourcing forms part of a bespoke commission, the agreed price includes researching and presenting up to three furniture options that reasonably meet the customer's agreed requirements, subject to availability.
If these options are declined, further sourcing can be arranged by mutual agreement. Any additional sourcing fee will be discussed and confirmed in writing before further work begins.
Additional sourcing fees cover the time spent researching and identifying suitable furniture and do not guarantee that a particular piece will become available.
Furniture sourced and refinished specifically to your agreed individual requirements is bespoke. The usual 14-day change-of-mind cancellation right does not apply to goods made to a customer's specifications or clearly personalised.
This does not affect your statutory rights if your furniture is faulty, damaged or not as described.
Damaged or Faulty Furniture
If your furniture arrives damaged or you believe there is a problem with your order, please contact me as soon as possible and provide photographs where possible so that I can help resolve the issue.
Nothing in this returns policy affects your statutory rights.
Caring for Your Furniture
With the right care, your restored and refinished furniture can be enjoyed for many years to come.
Vintage furniture has a history, and minor imperfections and signs of its previous life are part of its individual character and charm.
Painted and refinished surfaces can take up to 28 days to fully cure, so a little extra care is recommended during this time.
Simple Aftercare
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Use coasters and placemats to protect surfaces from heat, moisture and marks.
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Wipe up spills promptly rather than allowing moisture to sit on the surface.
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Clean gently using a slightly damp microfibre cloth, then dry with a soft, clean cloth.
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Avoid household furniture polishes, abrasive cleaners and harsh cleaning products.
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Avoid placing very hot items directly onto painted or refinished surfaces.
Every piece purchased or commissioned from Classic Lines Designs is carefully finished for everyday use,
and I'm always happy to offer advice if you're unsure how best to care for your furniture.
BUSINESS INFORMATION
Classic Lines Designs
Rachael Dobson
19 Peacock Green
Morley
Leeds
LS27 8GY
United Kingdom
CANCELLING YOUR ORDER
If you wish to cancel an eligible online purchase, please email rachael@classiclinesdesigns.co.uk
with a clear statement that you wish to cancel your order.
Alternatively, you can use the cancellation form below. You do not have to use this form,
but it is provided for your convenience.
Cancellation Form
To: Classic Lines Designs, 19 Peacock Green, Morley, Leeds, LS27 8GY, United Kingdom
Email: rachael@classiclinesdesigns.co.uk
I hereby give notice that I wish to cancel my contract for the purchase of the following goods:
Goods ordered:
Order date:
Date received:
Name of customer:
Address of customer:
Date:
Please note: This cancellation right applies to eligible online purchases. Bespoke furniture made to your individual specifications is excluded from the usual change-of-mind cancellation right. This does not affect your statutory rights if goods are faulty, damaged or not as described.